We're excited to announce that you can now reach Netpoa support directly on WhatsApp, any day, any time. Our new assistant answers common questions instantly, and our team follows up on anything that needs a human.
Save our WhatsApp number
+255 755 212 222 — save it in your contacts, or simply tap wa.me/255755212222 to start a chat.
✅ What you can do on WhatsApp
- Check your domains — expiry dates, renewal status.
- Get your invoices — ask for your bill and we'll send it as a PDF.
- Payment help — bank and M-Pesa/LIPA details, how to pay.
- General support — ask a question or send a screenshot/PDF, and a ticket is created for our team automatically.
Important: message us from your registered number
For the assistant to recognise you and answer questions about your account, please message us from the phone number registered on your netpoa.com account. When you do, a support ticket is opened for you automatically — no forms, no waiting.
Have more than one account with us? No problem — as long as your accounts share the same registered phone number or email, we'll recognise all of them from one chat.
Your information stays yours
The assistant only ever shares your own account details, only with you, on your verified number. It can read your domains and invoices and resend your bill — but it will never change, pay, or cancel anything. Our team handles those.
ℹ️ A few things to note
- This number is for whatsapp messages only — WhatsApp calls are not supported.
- If you have an old chat with us that shows "this person is no longer on WhatsApp", please start a fresh chat using wa.me/255755212222.
Karibu — we look forward to helping you faster than ever.
The Netpoa Team · www.netpoa.com
